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General
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I signed up, but never received an e-mail from Interoute One
It's possible that the email got stuck in your spam filter. If not, please click here to contact us
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I've forgotten my username.
Your username is your email address.
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Conferencing Trial
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Can I try before I buy?
Yes, it is possible to sign up for a free trial of Interoute One Conferencing. This is quick and easy. Click here to sign up for a trial.
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How do I upgrade from the free trial to full service?
Please contact us and we will be happy to discuss your requirements.
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Office Communications Server 2007 R2 Trial
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Can I try before I buy?
Yes, it is possible to sign up for a free trial of Interoute One for Office Communications Server 2007 R2. This is quick and easy. Click here to sign up for a trial.
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Why should I use Interoute One to send and receive calls?
Interoute One enables users of Office Communications Server 2007 R2 to make and receive telephone calls worldwide at competitive rates, without any additional hardware and software expense or complication. Interoute One for Office Communications Server 2007 R2 is Certified by Microsoft and Interoute is a Microsoft Gold Partner.
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What do I need to enable me to connect to Interoute One's Office Communications Server 2007 R2 service?
You need to have a functional Office Communications Server 2007 R2 platform comprising of at least an Office Communications Server 2007 R2 server and a Mediation Server. A tool is available from Microsoft to enable potential Office Communications Server 2007 R2 users to size their own network which is available on the Microsoft web site. The Microsoft TechNet web site also covers all aspects of planning and deployment of the Office Communications Server 2007 R2 platform. The requirements for the servers are that they are running Microsoft Windows Server 2008 64-bit (64-bit hardware). Microsoft recommend a minimum of 2.0Ghz machines with 2x 72GB hard disks.
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How can I get inbound numbers on my Interoute One for Office Communications Server 2007 R2?
There is no inbound service available on Interoute One trial accounts. However by signing up to full service you will have the option of inbound calls. Click here to sign up to full service.
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I cannot make outbound PSTN calls.
Check that Enterprise Voice is fully enabled on the Office Communications Server 2007 R2 platform and for the user. This is explained in the Microsoft TechNet site. Check that the SIP messages are leaving the Mediation Server, using a packet sniffer such as Wireshark. If the problem persists contact us.
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I am only getting one way transmission on calls.
Check that the audio device is plugged in correctly and that you can make calls to other users in your domain/company. If this works, then check your firewall settings as this most likely the cause of the issue. If your problem persists, then contact us.
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I tried to dial a local number, but can't get through.
Please ensure that the full international number is dialed, i.e. 00442070259000.
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Why does this service not work through my firewall?
Interoute One provides customers with a secure solution that works with, rather than around, the corporate firewall. However, Interoute One will require certain ports on the firewall to be opened in order for the voice calls to establish successfully.
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I get silence on the line until I speak.
Your firewall may require Office Communications Server 2007 R2 to send an audio packet out through the firewall before it will let an audio packet back in. The initial packet out can be something as simple as background noise, or the slight sound of your breathing, but if not sent then this is typically when you may recive silence on the line.
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Can I call the emergency services?
For UK based subscribers, 999 and 112 may be dialled in order to access the UK emergency services. There are no charges for these calls and you may call the emergency services even if you have no credit. For non-UK based subscribers, access to the emergency services is not currently supported. Interoute is working towards introducing this functionality shortly.
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How do I upgrade from the free trial to full service?
Please contact us and we will be happy to discuss your requirements.
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Other
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I have read through the FAQ but it does not resolve my issue. Who should I contact?
Please click here to contact us
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